Latest posts

  • How to Calculate CX ROI That Executives Will Respect

    Calculating the Return on Investment (ROI) for Customer Experience (CX) initiatives can be challenging, yet it’s crucial for gaining executive buy-in. Here’s a comprehensive guide to demonstrating CX value in a way that resonates with your leadership team. Start with the Right Metrics The foundation of a respected CX ROI calculation lies in choosing metrics…

    Read more